Shipping is FREE for all U.K. orders. Items are posted Royal Mail Special Delivery which is guaranteed to arrive next day by 1pm. (Currently because of the postage strikes in November 2022 this may be 1 or 2 days longer)
International shipping is charged at £10. As the U.K. is no longer part of the EU there may be extra tax and VAT charged on delivery to the EU which the customer will be liable for. It is not possible to calculate these extra charges at the checkout so please contact me directly and I will estimate the potential costs for your order.
Delivery time is approximately 2-5 working days from date order taken, but this can vary depending on whether the item is in stock or whether it is a very busy time of year. If the order is urgent please contact me directly via the Contact Form, on 07788 615070/ 01273674511 or email me at firstname.lastname@example.org to let me know about your deadline. I can usually accommodate!
Orders through my website can be paid for by card or Paypal. I can also accept cheques or Bacs payments if the order is made by email or by phone, however I cannot accept a card payment over the phone.
If an item needs to be returned, please return within 14 days in the same box and a full refund will be issued. Returns postage must be paid for by the customer. If the item is faulty and the customer wants it repaired/replaced, all postage costs will be covered by me.
Marketing Permissions & Data Protection
Whenever you make a purchase from me you are entering into a contract with me and enabling me to use your personal data to process the purchase.
I, as the 'Controller' of personal data for Penny Warren Jewellery collect your name, address and email for this purpose. This information is not passed onto a third party for marketing purposes and is held on secure servers.